WARRANTY CLAIM FORM

Submittal Instructions

If you have purchased panels from a distributor, please send the claim first to the Distributor to review. The Distributor will submit the claim – we only provide claim remedies to the distributor.

If you are a Distributor, please send completed forms to: info@wesunplus.com
(Claims without representative photos will not be processed)

TIP: Take a screen shot of monitoring software before starting work that shows power output of modules. Here the warranty claim procedure for reference.

1. General Information

2. Claim Details

Please provide the serial number of affected module(s)

Please provide the power class of the module(s)

ADDITIONAL SUPPORTING DOCUMENTS

Please Upload an Excel/Pdf file containing the serial numbers if the textarea is not enough space. Please Download template to fill in the serial numbers.

If selected "Other", please describe the defect the module is experiencing

Remarks/Notes

Supporting Evidence Instructions

Please include photos on appropriate Module Photographic Evidence below. Clear photos help determine the root cause and will expedite the claim process. Photos Required Include: General Appearance, Serial Number, Problem Areas, Junction Boxes, Multi-Meter Reading (Voc), etc.

For larger claims, multiple files can be included as photographic evidence to this claim form. 1. Module Front Side

2. Module Back Side

3. Module Stickers (Rear) Module Label *

Digital Serial Number - Module Front *

Digital Serial Number - Module Back *

Digital Serial Number - Module Side *

4. Module DC Electrical Values (production related claims only) DC Voltage

IR Image

5. Shipping Damage Prior to Offloading

Post Offloading

Pictures of Packaging

Close up of Damage

Files must be less than 25 MB. Allowed file types:gif jpg jpeg png txt rtf pdf doc docx xls xlsx odt ppt.

3. Compensation Preference

I have carefully read and agree to the privacy.

WARRANTY CLAIM FORM

Submittal Instructions

1. General Information

2. Claim Details

Supporting Evidence Instructions

3. Compensation Preference

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